Thank you for choosing our products! We are committed to providing you with high-quality items and exceptional customer satisfaction. Please read our return policy and 5-year warranty details below:
Return Policy:
  • 30-Day Return Window: You may return your purchased item within 30 days from the date of delivery.To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.
  • Return Procedure: To initiate a return, please contact our customer service team at info@dylowatersolution.com or +91 8130002783. Provide your order number, reason for return, and any supporting documentation.Our team will guide you through the return process, including providing you with a return authorization (RA) number.
  • Return Shipping: Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., defective or damaged product). We recommend using a trackable shipping service for returns to ensure they reach us.
  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within +91 8130002783 business days.
5-Year Warranty:
  • Coverage: Our products are covered by a 5-year warranty from the date of purchase. This warranty covers manufacturing defects and non-artificial damages.
  • Warranty Claim: To make a warranty claim, please contact our customer service team with your order number, a description of the issue, and supporting photos if applicable. Our team will assess the claim and provide instructions on how to proceed.
  • Resolution: If the product is found to be defective due to manufacturing or workmanship, we will, at our discretion, repair or replace the item.
  • Exclusions: The warranty does not cover damage resulting from misuse, accidents, modification, unauthorized repairs, or normal wear and tear.
We appreciate your trust in our products. If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.